For ages 21 and above

Safe and Responsible Betting

399bet believes betting is entertainment — not a path to harm. This page brings together tools to review your betting habits, warning signs to watch for, and ways to get help if you need it.

Secure Account Tools 24/7 Support Age 21+ Required

Your safety is our priority

Stay in control of your play, keep the enjoyment going

Important Notice: All casino and betting activities on 399bet are for people aged 21 and above only. Minors are strictly prohibited from opening or using an account. If there are minors in your home, lock your device and keep your account details private.

Our Commitment

Why responsible betting matters

Betting on the 399bet platform should be an enjoyable experience — not a source of family or financial stress. We believe that aware and controlled betting habits give a player lasting enjoyment. That is why we have included a number of self-control tools on our platform so you can set your own betting limits.

We think every player should ask themselves from time to time — am I playing just for fun, or is there some other pressure driving me? An honest answer to that question can keep you safe. Our Terms and Conditions contain detailed guidance on managing a betting account, giving you a full understanding of how to use the platform.

If you ever feel that betting is getting out of control, do not hesitate to contact us. 399bet's support team is ready to speak with you in Bengali 24 hours a day, 7 days a week via live chat and email. Talking to family, friends, or a professional advisor is equally important when facing any difficulty.

Under our Privacy Policy, all your account information and self-exclusion details are kept completely confidential. Your personal information is never disclosed to third parties.

Keep these key points in mind

  • Betting is entertainment, not a source of income
  • Only bet what you can afford to lose
  • Avoid chasing losses by placing more bets
  • Never bet with borrowed money or credit
  • Betting should never be used as a way to relieve stress

Self-Control Tools

Set your own betting limits

Deposit Limit

Set a maximum amount you can deposit per day, week, or month. Lowering a limit takes effect immediately; raising it requires a set waiting period.

Session Time Limit

Decide how long you will play in one sitting. Once the set time is up, your account will be logged out automatically. This helps reduce the habit of spending too much time playing.

Bet Amount Limit

Set the total amount you can wager in a given period. This tool helps prevent impulsive or emotionally driven large bets and keeps you within your budget.

Cooling-Off Break

If you want to take a break for a few days, you can temporarily suspend your account for a set period. A cooling-off period of 1 day to 6 weeks can be chosen.

Self-Exclusion

If you feel you need a longer break, choose self-exclusion. This option lets you close your account for anywhere from 6 months to permanently. Once active, no betting promotions will be sent to you either.

Activity Report

You can view a full report of your betting history, deposits, and withdrawals at any time. This is useful for analysing your own habits and catching overspending early.

How do you activate these tools?

Live Chat: Log in to your 399bet account and click the live chat button at the bottom of any page. Our support team will help you with the setup in Bengali.
Email: Send your request to [email protected]. State your name and which tool you want to activate.
Hours: 24 hours a day, 7 days a week — support is available in Bengali and English.

Warning Signs

Consider seeking help if you notice any of the signs below

Signs of financial trouble

Changes in money management

You keep placing bets to try to recover money you have lost and are going beyond your limits.
You are spending money set aside for bills, food, or household expenses on betting.
You are borrowing money from friends or family to bet.
At the end of the month you cannot account for where your money went and cannot reconcile your betting spending.

Behavioural and emotional signs

Changes in mood and relationships

You are hiding your betting from family or friends.
When you cannot bet, you feel restless, irritable, or anxious.
You are neglecting work, studies, or family responsibilities to spend time betting.
You have tried to stop betting but keep returning and cannot control yourself.

Where to Get Help

You are not alone — asking for help takes courage

399bet Live Support

Our support team is ready to speak with you in Bengali 24/7 via live chat and email. Contact us directly to activate self-exclusion or any other limit.

Family and Trusted Friends

Open up to a close family member or a trusted friend. The support of someone you care about is the greatest strength when dealing with a crisis. Speak up without shame.

Professional Counselling

Visit a mental health specialist or professional counsellor. There are various mental health service centres in Bangladesh that provide confidential support.

Community Support Groups

Groups that help people overcome gambling addiction provide a safe space to share experiences. Talking to others who have faced the same problem builds confidence.

Check Yourself

Ask yourself these questions honestly

What are your betting habits like?

If you answer "Yes" to any two of the questions below, consider seeking help.

Have you ever hidden your betting or lied to your family about it?
Do you bet more to try to win back money you have lost?
Do you feel irritable or restless when you are not betting?
Have you used household or work money for betting?
Have you tried to stop betting but been unable to?
Have your family or friends expressed concern about your betting habits?
If you answered "Yes" to two or more questions, contact us via live chat or seek professional advice. More answers about responsible betting are available in our FAQ section.

Safe Betting Habits

  • Set a daily budget before you start betting and stick to it
  • Take regular breaks — avoid long sessions
  • Avoid betting when drinking alcohol or under stress
  • Keep betting alongside other hobbies and activities — do not let it be your only form of entertainment
  • Stay aware of your spending by reviewing your monthly betting report
Protecting Minors

If there are children or teenagers at home, use a password lock on your device. Never share your 399bet account and do not leave your device unattended while logged in. 21+

399bet's Promise

What we do to protect you

Identity Verification: Age and identity are verified when an account is opened to prevent minors from using the platform.

Promotion Controls: Promotional messages are paused when self-exclusion is active or an account is restricted.

Risk Monitoring: If unusual betting patterns are detected, our team may proactively reach out.

Instant Self-Exclusion: Self-exclusion takes effect as soon as it is requested — no delay.

Round-the-Clock Support: Bengali-language support is available 24/7 via live chat and email for any issue.

Transparent Policies: To learn more about us, read our About Us page, which sets out our values and policies.

Common Questions and Answers

What you want to know about responsible gambling

No, activating self-exclusion keeps your account balance safe. However, betting or withdrawals are not possible during the exclusion period. Once the period ends, or for any questions about your balance under permanent exclusion, please contact our support team.

Yes. Our support team is available 24/7 via live chat and email even during self-exclusion. You can reach us any time for account-related questions, balance information, or responsible betting advice.

Yes, the rules are different. A request to lower the deposit limit takes effect immediately. Raising the limit requires a set waiting period — this is designed to protect you from making impulsive decisions in the heat of the moment.

Sharing an account is against 399bet's terms and conditions. Your account is for your personal use only. If this happens, change your password right away and notify our support team. If there are minors in your household, using a device lock is especially important.

Government and private mental health centres in Bangladesh offer counselling for behavioural addictions. You can contact the mental health department of a local hospital. Our support team is also available via live chat or at [email protected] to point you in the right direction.

No. All services on 399bet are for people aged 21 and above only. Identity is verified when an account is created. If an underage person manages to open an account and it is detected, the account will be closed.