399bet FAQ — Answers to All Questions
Keeping your account secure, depositing via bKash or Nagad, understanding VIP cashback, or logging in from a new device — this page brings together detailed answers to the questions that come up when using 399bet. Find your question from the sections below.
What's on this page
Security
Stay Safe
A strong password should have at least 8 characters — a mix of uppercase and lowercase letters, numbers, and special characters (@, #, ! etc.). Do not use your name, date of birth, or phone number as your 399bet account password. It is best not to reuse a password from any other site here. You can use a trusted password manager to keep track of your password.
Phishing sites look like the real site but have a slight spelling difference in the domain. Always verify the 399bet address — access it from a bookmark or type the URL directly. Be suspicious if someone sends you a link by message or email asking you to log in. Before logging in at the 399bet Login page, check the browser address bar to confirm you are on the correct site.
Yes. 399bet uses SSL encryption technology, which protects your personal information and financial transaction details from third parties. A padlock icon in your browser when you visit the site means the connection is secure. You can read our privacy policy for details on how your data is collected and used.
If you suspect unauthorized access to your 399bet account, change your password immediately. Then contact our 24/7 support team via live chat or email and describe the situation. The support team can help temporarily suspend the account and return it to you safely after verifying your identity.
Public Wi-Fi networks are generally less secure. Use your personal mobile data if possible. If you must use a public network, make sure to log out when done and it is advisable not to save your password in the browser. Always keep updated antivirus software on your device.
For security, it is a good habit to change your password every three to six months. In particular, if you hear about a known data breach or notice anything unusual with your account, change your password immediately. To change your 399bet account password, go to the Account Settings section.
Deposit
Deposit Questions
Log in to your account, go to the Deposit section, and select Nagad. Send a payment from your Nagad app to the merchant number shown. Enter the transaction ID and amount in the designated fields and confirm. The minimum deposit amount is ৳300. The balance is usually added within a few minutes.
399bet does not impose any separate processing charge on deposits. However, mobile banking services (such as bKash, Nagad, Rocket) may apply their own charges according to their policies — that depends on the respective service's terms. Banks may also charge their own fees for bank transfers.
Deposits may take some time to reflect. If more than 30 minutes have passed and your balance has not updated, collect the transaction ID from your mobile banking or bank statement and notify the 399bet support team via live chat. Submitting a screenshot as proof helps resolve the issue faster.
The current deposit methods at 399bet are: bKash, Nagad, Rocket, Upay, and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳300 for any method. Make sure you are logged in to your account before making a deposit.
Select bKash from the Deposit section. Send money using "Send Money" or "Payment" via the bKash app or USSD (*247#) to the number shown on the site. In the reference or note field, enter the code that 399bet provides you. Once the payment is complete, submit the transaction ID on the site. You can deposit from a minimum of ৳300.
A minimum of ৳500 is required to withdraw from 399bet. Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer. After a successful request, funds generally arrive within 1 hour. If you are a 399bet VIP member, you may receive priority processing.
VIP
VIP Benefits
Playing games and placing bets regularly at 399bet earns VIP points. The more active you are, the faster you can move up to higher levels. From Bronze to Silver, then Gold — the cashback rate increases at each level. Levels are determined based on overall activity rather than specific turnover requirements.
399bet has three VIP levels. Bronze — up to 0.3% weekly cashback. Silver — up to 0.7% weekly cashback. Gold — up to 1.0% weekly cashback. Cashback is calculated on the weekly net loss and is added to the account each week.
In addition to weekly cashback, 399bet VIP members receive benefits such as priority customer service, faster withdrawal processing, and access to exclusive promotions. The highest level (Gold) offers the most benefits. Visit the 399bet VIP page for more details.
Weekly cashback is calculated on your "net loss" for that week — that is, total losses minus total winnings. You receive cashback at the set rate on that net loss amount. Example: if a Silver member's net loss for the week is ৳20,000 — ৳20,000 × 0.7% = ৳140 cashback. This amount is added to the account each week.
Cashback is added to the account balance. It can then be used to play games or withdrawn, subject to applicable terms and conditions. Read the Terms and Conditions page for specific rules. If the cashback amount meets the minimum withdrawal limit of ৳500, withdrawal is possible.
If you remain inactive for a long period or your activity drops significantly, 399bet may review your VIP level. Staying active and playing regularly keeps your level intact. You will be notified in your account before any change is made. If you have any questions, speak directly with the support team.
Account
Account and Login
No, you can log in from a new device or browser. You can access your account by entering the correct username and password. However, for security, an OTP or other verification step may be requested when logging in from a new device. Make it a habit to log out when you are done.
No. Under 399bet's rules, each player may hold only one account. If multiple accounts belonging to the same person are detected, they will be closed and the deposited funds may be forfeited. Read the Terms and Conditions to learn the full rules.
To register, you need an active mobile number or email address, a password, and your basic information (name, date of birth). You must be at least 21 years old to play at 399bet. Provide accurate information during registration — incorrect information at the time of verification can cause account problems.
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email to receive an OTP or reset link. Create a new password and log in again. If you no longer have access to the number registered to the account, contact support.
Passwords generally allow 8 to 20 characters. Uppercase and lowercase English letters, digits 0–9, and special characters (such as @, #, $, !, %) are allowed. Bengali characters or spaces cannot be used in a password. Avoid simple passwords (such as 123456 or password).
399bet may request identity verification for large withdrawals or if any unusual activity is detected on the account. A scanned copy of your national ID card or passport may be required. Completing verification promptly keeps the account in good standing and avoids any delay in withdrawals.
Start Now — Get a 200% Welcome Bonus
399bet is offering a 200% bonus on your first deposit, up to ৳10,000. Deposit ৳1,000 and your total balance will be ৳3,000 — wagering ৳50,000. Detailed terms apply. 21+
Go to 399bet Login PageStill have questions? Talk to us directly
If you did not find the answer to your question in the FAQ above, do not worry. The 399bet support team is available in both Bengali and English, seven days a week, 24 hours a day. Live chat is the fastest way to get a response. You can use email for written communication.
Live Chat
Click the chat icon in the bottom-right corner of any page on the site. You can speak in Bengali — a response usually comes within a few minutes.
Email Support
For detailed questions or to send documents, email: [email protected] — writing in Bengali is fine.
Service Hours
24 hours, 7 days — available every day including holidays.
For any questions about responsible gaming, visit the Responsible Gaming page. For players aged 21+.