399bet Privacy Policy

Information you provide when opening an account on 399bet is collected directly. This includes your full name, date of birth, mobile number, email address, and documents required for identity verification. During financial transactions, payment method details — such as bKash or Nagad account information — may also be collected.

In addition to direct collection, certain technical information is also collected automatically when you use our platform. This includes your IP address, browser type and version, device identifiers, operating system, and logs of time spent and activity on the platform.

• Identity verification details: name, date of birth, national ID or passport number.
• Contact information: mobile number, email address.
• Financial information: payment method details related to deposits and withdrawals.
• Technical information: device identifiers, IP address, cookie data.
• Transaction history: detailed records of betting and gaming activity.

Collected information is used only for specific and legitimate purposes. 399bet never sells your information to third parties.

• Account management: to complete registration, verify identity, and ensure secure login.
• Financial transaction processing: to carry out deposits and withdrawals smoothly.
• Service improvement: to conduct statistical analysis to improve platform performance and user experience.
• Security and fraud prevention: to detect unauthorised access and suspicious activity.
• Customer support: to provide assistance via live chat or email.
• Legal compliance: to comply with applicable laws and regulations.

399bet applies industry-standard technical measures to keep your personal and financial information secure. SSL (Secure Sockets Layer) encryption is used for all data transmission, which prevents unauthorised access by third parties.

Our server infrastructure undergoes regular security audits. Sensitive information is stored in encrypted form and only authorised staff can access it within a limited scope. Internal data access policies are strictly controlled.

However, no method of transmitting information over the internet or storing it electronically is completely secure. While we strive to ensure the highest level of protection, absolute security cannot be guaranteed.

Your information is retained only for as long as it is necessary for service operations or required to be kept due to legal obligations. Even after an account is closed, certain information may be retained for a defined period under financial record-keeping regulations.

Once the retention period has passed, information is securely deleted or anonymised so that it can no longer be linked to any individual.

399bet does not sell or rent your personal information to third parties. However, information may be shared in the limited circumstances described below:

• Service provider partners: those who assist with payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technology services, or customer support — they operate under contractual confidentiality obligations.
• Legal requirements: information may be provided in response to a court order or a legitimate request from an investigating authority under applicable law.
• Fraud prevention: when cooperating with relevant authorities in the investigation of financial crime or fraud.
• Business transfer: in the event of a company merger or acquisition, where the new authority will be bound to follow the same privacy policy.

Even when information is shared in the above circumstances, only the minimum necessary information is provided.

Cookies and similar tracking technologies are used on the 399bet website. Cookies are small text files stored in your browser that help remember your preferences and settings on subsequent visits.

• Essential cookies: used to maintain login sessions and ensure the basic functionality of the site.
• Functional cookies: used to remember your preferred language and settings.
• Analytical cookies: monitor site usage to help improve service quality.

Cookies can be disabled from your browser settings, though this may limit certain site functionality.

You have specific rights over your own information. 399bet respects these rights and works to fulfil them within a reasonable time.

• Access: upon request, we can provide you with a copy of the information we hold about you.
• Right to correction: you can request that incorrect or incomplete information be corrected.
• Right to deletion: in certain circumstances you may request that your information be deleted, except for information subject to legal obligations.
• Objection to processing: you have the right to object to your information being processed for specific purposes.
• Data portability: in certain cases you may request your information in a structured format.

To exercise these rights, please contact our customer support team. After verifying your identity, your request will be responded to within a reasonable time.

All services of 399bet are exclusively for persons aged 21 or above. We do not knowingly collect information from minors.

Age is confirmed during the identity verification process at registration. If information from a minor is collected inadvertently, it is deleted immediately and the associated account is closed. For more on responsible gaming, please visit our Responsible Gaming page.

The security of your 399bet account is partly in your own hands. Keep your username and password confidential and never share them with anyone. Choose a strong password and change it regularly.

If you believe your account has been accessed without authorisation or you notice suspicious activity, notify our support team immediately. Make it a habit to log out on every device after use, especially on shared or public devices.

399bet will not be responsible if information is leaked due to your own negligence or if a third party accesses your account. However, we will always provide every possible assistance on our part.

Our platform may sometimes contain links to external websites. 399bet is not responsible for the privacy policies and practices of those external sites. Before visiting any external site, it is advisable to read that site's own privacy policy.

399bet reserves the right to amend this Privacy Policy from time to time. If significant changes are made, you will be notified by email or through the platform. The updated policy will take effect from the date of publication.

It is your responsibility to visit this page regularly and read the updated policy. Continued use of the service after changes have been made will be considered acceptance of the updated policy. For answers to frequently asked questions about our service terms overall, please see our FAQ page.

If you have any questions or complaints about this Privacy Policy or your personal information, please contact our support team. We are available in both Bengali and English, 24 hours a day, 7 days a week.